Toravianexlu - Expert financial planning consultations and analytical reviews

Our Commitment to Your Privacy

At Toravianexlu Financial Planning Services, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 and Australian Privacy Principles.

Last Updated: August 6, 2025

Who We Are

Toravianexlu Financial Planning Services (ACN 558 391 289) is the data controller responsible for your personal information. We are located at Santos Place, 32 Turbot Street, Brisbane QLD, Australia, and can be contacted at info@toravianexlu.com or +61 4 1852 4913.

Company Name: Toravianexlu

Address: Santos Place, 32 Turbot Street, Brisbane QLD, Australia

Email: contact@toravianexlu.com

Phone: +61 4 1852 4913

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

Contact information such as name, email address, phone number, and postal address
Financial information necessary for providing planning services, including income, assets, and financial goals
Technical information such as IP address, browser type, and website usage patterns
Communications between you and our team, including consultation notes and correspondence

Legal Basis for Processing

We process your personal information based on the following legal foundations:

Primary Legal Basis: Consent for marketing communications and legitimate business interests for service delivery

We rely on your consent for optional services and our legitimate interest in providing contracted financial planning services while complying with professional obligations.

How We Use Your Information

We use your personal information for the following purposes:

To provide financial planning consultations and analytical reviews as contracted
To communicate with you about your services and respond to your inquiries
To improve our services and website functionality based on usage patterns
To comply with legal and regulatory requirements in the financial services industry

Information Sharing and Disclosure

We may share your information in the following limited circumstances:

With professional service providers who assist in delivering our services under strict confidentiality agreements
When required by law, court order, or regulatory authorities such as ASIC or AUSTRAC
With your explicit consent for specific purposes such as referrals to other professionals

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial planning records are typically retained for seven years after the conclusion of our professional relationship, in accordance with industry requirements and tax legislation.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access: You can request copies of the personal information we hold about you
Correction: You can ask us to correct any inaccurate or incomplete information
Erasure: You can request deletion of your information in certain circumstances
Objection: You can object to certain processing activities, particularly for marketing purposes
Portability: You can request your information in a portable format where technically feasible

To exercise these rights, contact our Privacy Officer at info@toravianexlu.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyse usage patterns. You can control cookie settings through your browser preferences or our cookie consent tool.

Cookie Policy: View our detailed Cookie Policy

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

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International Data Transfers

We primarily store and process your information within Australia. Any international transfers are conducted with appropriate safeguards and in compliance with Australian privacy laws, including ensuring adequate protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or prominent website notice. The current version is always available on our website.

Contact Information

For privacy-related questions, concerns, or requests, please contact our Privacy Officer: Jennifer Smith at info@toravianexlu.com, call +61 4 1852 4913, or write to us at Santos Place, 32 Turbot Street, Brisbane QLD, Australia.